Companies need different tactics for this rapidly growing segment of online shoppers.

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A conversation with BCG’s Julia Dhar about a mindset shift that leaders need to make.

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A case study on why the standard deployment playbook didn’t work when the tech giant rolled out CoPilot to a key department—and how they adjusted course.

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New research finds that including small slip-ups in performance reviews can drive employees to gossip, disengage, or even sabotage the company.

Avery Forman

When building guardrails, don’t start with principles; start with the worst outcomes you can imagine.

Reid Blackmanhttps://hbr.org/resources/images/article_assets/2020/05/110-reid-blackman.jpg

As AI accelerates the scale and sophistication of cyber threats, business leaders must rethink their cybersecurity strategies and prioritization.

Adi Ignatiushttps://hbr.org/resources/images/article_assets/2025/08/110-adi-ignatius.jpg

“Structured empowerment” is a decision-making approach that scales.

Tatiana Sandino

Organizations that move early will define how marketing operates in the coming era and capture compounding returns.

Michelle Taitehttps://hbr.org/resources/images/article_assets/2024/04/110-michelle-taite-1.jpgJohn Winsorhttps://hbr.org/resources/images/article_assets/2013/06/110-john_winsor.jpgWill Fernandez

High performers often expose friction—and then get blamed for it.

Luis Velasquezhttps://hbr.org/resources/images/article_assets/2021/05/110-luis-velasquez.jpg

When companies cling to the way they’ve always done things, they crowd out space to experiment and adapt.

Graham Kennyhttps://hbr.org/resources/images/article_assets/2014/03/110-Graham_Kenny.jpgGanna Pogrebna

A conversation with leadership development coach Muriel Wilkins about getting your message across even when you’re running on empty.

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Six steps to reset the dynamic.

Tatiana Astray

The unintended consequences of putting agents in the org chart.

Matthew Kropphttps://hbr.org/resources/images/article_assets/2026/03/110-matt-kropp.jpgJulie Bedardhttps://hbr.org/resources/images/article_assets/2026/03/110-julie-bedard.jpgEmma Wileshttps://hbr.org/resources/images/article_assets/2026/05/110-emma-wiles.jpgMegan Hsuhttps://hbr.org/resources/images/article_assets/2026/03/110-megan-hsu.jpgLisa Krayerhttps://hbr.org/resources/images/article_assets/2025/09/110-lisa-krayer.jpg

Sponsor content from Certinia.

Before answering, identify the deeper concerns or motives underlying their request.

Melody Wildinghttps://hbr.org/resources/images/article_assets/2021/02/110-melody-wildling.jpg

A conversation with author Nilofer Merchant about leaving the status quo behind.

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By understanding and promoting your people’s stories—rather than your own—you can motivate them to do their best work.

Jamil Zakihttps://hbr.org/resources/images/article_assets/2019/05/Zaki-headshot.jpg

Sponsor content from Publicis Sapient.

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Sponsor content from Deloitte.

When organizations fixate on just one role model, they erase the very diversity that drives innovation.

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